Premier Training Solutions


Phone: (828) 333-1484

Enhancing the Customer Connection

Corporate Track: The Service & Sales Connection

Workshop: Building Lasting Relationships

Concern: "How can we deliver consistently great customer service when there are different sets of expectations?"

Quote from a previous participant:   “This was great. I’ve been to a lot of customer service training programs however, I learned more today about dealing with customers than in all the other trainings put together.” Customer Service Professional, MedX

Building Lasting Relationships provides participants with skills and strategies that will enable them to be flexible and meet individual expectations.​

During this interactive workshop participants will:

  • Recognize the benefits of establishing partnerships with customers and colleagues.
  • Learn strategies that will ensure an ongoing relationship.
  • Practice skills for meeting expectations creatively.​

Included at no extra cost - Customization of the participants’ workbook:

  • Customization of the participant's workbook.
  • Addition of your company’s name, logo and Vision Statement.

Workshop Specifics:

  • Audience: Front line to executive level.
  • Length: Four hours.
  • Format: Interactive workshop environment and skill practice.
  • Class size: Minimum 6 and up to 18 participants per session.