Premier Training Solutions
Phone: (828) 333-1484
Enhancing the Customer Connection
Corporate Track: The Coaching Connection
Workshop: Coaching for Success
Concern: "How do you take your customer service from good to great?"
Quote from a previous participant: "The Coaching Model really hit home to me. I never thought about the choices I had as a coach and how those choices affect my staff and ultimately the customers. I picked up a lot of effective ideas for making better choices.” Supervisor, Cardmember Services, JPMorgan Chase
Training kick starts the learning process, yet real behavior change occurs back on the job when your staff has the opportunity to apply their skills and techniques.
To optimize your training investment, your managers, supervisors and team leads must become involved in modeling and coaching these skills every day.
During this interactive workshop participants will:
Included at no extra cost - Customization of the participant's workbook: