Premier Training Solutions

Email: cmglawson@outlook.com

Phone: (828) 333-1484

Enhancing the Customer Connection

Corporate Track: The Coaching Connection    

Workshop: Coaching for Success

Concern: "How do you take your customer service from good to great?"

Quote from a previous participant: "The Coaching Model really hit home to me. I never thought about the choices I had as a coach and how those choices affect my staff and ultimately the customers. I picked up a lot of effective ideas for making better choices.” Supervisor, Cardmember Services, JPMorgan Chase


Training kick starts the learning process, yet real behavior change occurs back on the job when your staff has the opportunity to apply their skills and techniques.

To optimize your training investment, your managers, supervisors and team leads must become involved in modeling and coaching these skills every day.


During this interactive workshop participants will:

  • Define their role in the coaching relationship.
  • Communicate using Action Statements.
  • Practice the seven steps for providing effective feedback.
  • Leave with Coaching Action Plans they create during the session.

Included at no extra cost - Customization of the participant's workbook:

  • Addition of your company’s name, logo and Vision Statement. 

Workshop Specifics:

  • Audience: Employees with coaching responsibilities​.
  • Length: Four hours.
  • Format: Interactive workshop environment and skill practice.
  • Class size: Minimum 6 and up to 18 participants per session.