Premier Training Solutions


Phone: (828) 333-1484

Enhancing the Customer Connection

​​​​Student Workshop: Collaboration Skills: Working Through Difficult Situations

Conflict can break down a team and leave a person feeling stressed and discouraged.

This workshop provides students with the skills and strategies that will enable them to maintain positive working relationships by fostering collaboration while working through conflict.

During this interactive workshop students will:

  • Discuss how conflict impacts the workplace.
  • Identify their own issues during confrontations.
  • Identify the characteristics of collaborative relationships.
  • Practice the Language of Collaboration.
  • Create an Action Plan for immediate application of the skills and strategies learned in class.

Workshop Specifics:

  • Audience: All students preparing to enter the workforce.
  • Length:Four hours.
  • Format:Interactive workshop environment and skill practice.
  • Class size:Minimum 6 and up to 18 students per class.