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Premier Training Solutions - Fostering Collaboration through Conflict Management


It is not the absence of conflict that makes a relationship great; it is the management of the conflict that exists that makes it great.

- Monica Hatfield  

Conflict is inevitable in today’s workplace. Perhaps more than ever before, organizational members are challenged to “do more with less,” and do it “faster and cheaper” than the competition. These corporate realities may contribute to employees feeling that they are competing internally for limited resources. Resources such as money, time, or information can all be potential sources of conflict.

This eight-hour interactive session explores skills and strategies to enable employees to work together to foster collaboration while working through conflict

PROGRAM GOALS

To learn how to foster collaboration through the use of conflict management skills and strategies.

PROGRAM MODULES AND LEARNING OBJECTIVES

Introduction

Discuss conflict in today’s workplace

Define and discuss collaboration

Identify three sources of conflict

Module One: Know the Skills of Conflict

Learn the 4˝ Step Disagreement Resolution Process

Know the importance of Authenticity

Practice the Language of Collaboration

Discuss the Resolution Process in a group setting

Module Two: Know Yourself in Conflict

Understand conflict management strengths

Learn strategies for keeping your focus

Identify your own issues during confrontations

Module Three: Know Others in Conflict

Practice Dramatic Listening

Learn strategies for surfacing hidden tensions

Practice responding to verbal attacks

Module Four: Collaborate!

Identify collaborative relationships

Synthesize skills and strategies

PROGRAM SPECIFICS

Audience:

Front line to Executive level

Length:

Eight hours

Format:

Workshop environment with discussion and skill practice

Class size:

Up to 15 participants per session

 

TESTIMONIALS

"I am very process oriented and therefore having a step-by-step plan will be very helpful for me when utilizing the conflict resolution skills I learned. I am now better prepared to resolve conflict myself as well as when coaching others."
Trainer, Organizational Development, Computer Associates

"I feel I am now more educated on how to resolve conflict the correct way. I have skills that will keep me less stressed and less emotionally involved. This will make me be a more effective manager."
Manager, Business Operations, Computer Associates

"I now have skills to better manage my frustration and the stress that develops when dealing with conflict."
Administrative Assistant, Computer Associates



 
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