Premier Training Solutions
Phone: (828) 333-1484
Enhancing the Customer Connection
Corporate Track: The Service & Sales Connection
Workshop: Communicating with Ease, Effective Communication Skills
Concern: "My associates need skills that will help them create positive interactions with all our customers, not just the easy ones."
Quote from a previous participant: “I now have more productive ways to handle customers, especially the ones who are really angry!” CSR, Fraud Division, Wells Fargo
Not leaving your service skills to chance means having a step-by-step approach for creating positive interactions every time.
During this interactive workshop participants will:
Included at no extra cost - Customization of the participant's workbook: