Premier Training Solutions

Email: cmglawson@outlook.com

Phone: (828) 333-1484

Enhancing the Customer Connection

​​​Student​​ Workshop: Communication Skills…The Fundamentals

Success in the workplace starts with having the basic communication skills that enable students to effectively communicate with co-workers and bosses.​

During this interactive workshop students will:

  • Communicate and connect using a four-step strategy.
  • Practice skills designed to:
    • ​Build rapport
    • Defuse upset and/or angry coworkers
    • Say “No” in a firm but customer-focused manner
  • Create an Action Plan for immediate application of the skills and strategies learned in class​.

Workshop Specifics:

  • Audience:All students preparing to enter the workforce.
  • Length:Four hours.
  • Format:Interactive workshop environment and skill practice.
  • Class size:Minimum 6 and up to 18 students per class.