Phone: (828) 333-1484

Enhancing the Customer Connection

Corporate Track: The Coaching Connection

Workshop: Creating Performance Guidelines

Concern: "My employees know how to coach but they’re asking me, "What behaviors do I coach?” 

​Quote from a previous participant: "I was sometime hesitant when speaking with my employees about their performance. I wanted to avoid sounding judgemental.  This program really helped me develop a guideline that's fair to every employee. Now we are all on the same page when it comes to performance." Call Center Manager, ManTech

During this interactive workshop participants will:

  • Determine performance expectations of the job roles of the people they coach.
  • Create customized Action Statement Guidelines based on these expectations.
  • Establish metrics for how to evaluate if the performance meets the Guidelines.

Included at no extra cost - Customization of the participants’ workbook:

  • If your organization already has performance guidelines based on individual job roles, we will incorporate them into the workshop.
  • Addition of your company’s name, logo and Vision Statement. 

​Workshop Specifics:

  • Audience: Employees with coaching responsibilities.​
  • Length: Four hours.
  • Format: Interactive workshop environment and skill practice.
  • Class size: Minimum 6 and up to 18 participants per session.


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