Premier Training Solutions


Phone: (828) 333-1484

Enhancing the Customer Connection

Corporate Track: The Service & Sales Connection

Workshop: E-Mail Communication

Concern: "So many of our interactions are via email! How do I ensure my associates are using the same high level of communication skills when writing to our internal and external customers?

Quote from a previous participant:  “The connecting strategy will make a real difference in how I start off my emails. Thanks!” CSR, Fraud Division,Wells Fargo​

The number of email interactions are increasing every day. Are you satisfied that your commitment to service is being clearly expressed in those emails?​

During this interactive workshop participants will:

  • Evaluate if email is the best communication channel to deliver the message.
  • Establish strategies for composing effective emails.
  • Incorporate the Customer Connection Model into all email correspondence.​

Included at no extra cost - Customization of the participant's workbook:

  • We will incorporate your organization’s email protocols.
  • Addition of your company’s name, logo and Vision Statement. 

Workshop Specifics:

  • Audience: Front line to executive level.
  • Length: Four hours.
  • Format: Interactive workshop environment and skill practice.
  • Class size: Minimum 6 and up to 18 participants per session.