Premier Training Solutions


Phone: (828) 333-1484

Enhancing the Customer Connection

Corporate Track: The Service & Sales Connection

Workshop: Sales Skills for Customer Service Representatives

Concern: How do I keep my reps from saying, “But I’m not in sales, I’m a service rep!”​

Quote from a previous participant:  “I always said I would never go into sales. This program has made me realize that in many ways I’m already in sales! Offering additional products is just another way of offering customers great service.” CSR, Customer Service Department, Yelm Telephone  

Customer service representatives will learn the skills and strategies needed to transition from a service call to a sales call. By incorporating selling skills into their role, they can strengthen the customer connection by providing solutions and offering additional products. 

During this interactive workshop participants will:

  • Recognize the link between servicing the customer and selling additional products/services.
  • Know when to transition from service to sales.
  • Incorporate the skills of the CLOSE model.
  • Create an Action Plan that will enable participants to apply the skills during every interaction.​​

Included at no extra cost - Customization of the participants’ workbook:

  • After a fact-finding call, we will incorporate actual “push-back” statements your CSR's hear from their customers.
  • Addition of your company’s name, logo and Vision Statement. 

Workshop Specifics:

  • Audience: Front line to executive level.
  • Length: Four hours.
  • Format: Interactive workshop environment and skill practice.
  • Class size: Minimum 6 and up to 18 participants per session.