Catherine Glawson is the founder and President of Premier Training Solutions. She is a master trainer and training consultant with more than 20 years of domestic and international experience in the insurance, financial, telecommunications, call center, energy, transportation, government, and health care industries.

Her experience includes designing and developing training programs and implementing training initiatives in organizations such as JP MorganChase, YCOM Networks, Wells Fargo, MedX and PharMerica.

Catherine holds a bachelor’s degree in Business Administration. She is a member of the American Society for Training and Development.

Chip R. Bell, Business Development Advisor, focuses on helping organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. In 1969, he served in Vietnam as an infantry unit commander with the 82nd Airborne Division.

Chip logs over 150,000 air miles a year speaking to organizations on long-term customer loyalty, mentoring and partnerships. He has served as consultant and/or trainer to such major organizations as IBM, Microsoft, GE, Royal Bank, Motorola, Marriott, Nortel Networks, MBNA, Merrill Lynch, Ritz-Carlton, Duke Energy, 3M, USAA, Chevron, Lockheed-Martin, GlaxoSmithKline, Harley-Davidson, Cadillac, Verizon, British Telecom, ABA, Lucent Technologies, & Victoria’s Secret.

Chip is the author or co-author of fifteen books including Service Magic: The Art of Amazing Your Customers (Dearborn Trade Publishing, 2003), Customer Love: Attracting and Keeping Customers for Life (Executive Excellence Publishing, 2000), Customers As Partners: Building Relationships That Last (Berrett-Koehler Publishers, 1994), Managers As Mentors: Building Partnerships For Learning (Berrett-Koehler Publishers, 1996).

John R. Patterson, Business Development Advisor, brings 20 years of executive leadership experience in the hospitality, business services and real estate industries. His consulting practice specializes in helping organizations around the world effectively manage complex culture change built around customer and employee loyalty.

His articles have appeared in such journals as Customer Relationship Management Magazine and Executive Excellence. Prior to founding his consulting firm, his work experience included senior leadership positions with organizations such as NationsBank (now Bank of America), Homestead Village, Inc., Guest Quarters Hotels, Post Inn Hotels, and Trammell Crow Residential.

He has served as consultant and/or trainer to organizations such as Freeman Companies, FLEETCOR Technologies, McDonald's Corporation, General Growth Properties, Banco Continental de Panama, Compass Bank, Pegasus Solutions, Hospitality Risk Controls, Cousins Properties, Manheim Auctions, Angelica Textile Services, Cannon Company, The College Board and the Navy Federal Financial Group, a subsidiary of the world's largest credit union.

John holds a graduate degree in business from the Darden School at the University of Virginia and a B.S. in Business Administration from The Citadel.

Mary Dettmers, Director of Business Development, has more than 30 years experience promoting human resource development. She received her master’s degree in communications from Syracuse University in a program emphasizing both communications and psychology. In her early career, working for the Massachusetts Department of Mental Health, the National Association for Retarded Citizens, and the American Psychological Association, she implemented public information programs designed to maximize the utilization of mental health services. During the past 28 years, she has worked in the corporate sphere, first as Personnel Director for Design Engineering Corporation of America in Miami and presently as Vice President of Mechanical Design Resource in Jupiter, Florida.

Mary’s commitment to personal and personnel development has guided her ongoing education in both individual and team dynamics. Grounded in recognition of the diversity and interrelatedness that comprise all living systems, she is pleased to promote training programs that proceed from an appreciation of these values and maximize their potential for transformation.

Mary received her BA in English from Duquesne University.

Steve Miller, Director of Leadership Development, has been in the role of professional trainer, developer and consultant for 24 years. His main focus has always been in the areas of leadership, human relations and team productivity.

His consulting experience includes working with clients in industries such as insurance, financial services, information technology, supplemental staffing, health promotion and utilities. His leadership development expertise has been utilized by a variety of manufacturing companies and the automotive industry. In the area of academics, he has worked with teacher’s associations to educate teachers on practical tools for problem solving and communication, to enhance the quality of education in high school classrooms.

Steve has his Masters degree from the University of Phoenix in Management Administration and his Bachelor of Science degree from the University of Iowa. He has certification experience with the Iowa Council for Recognition of Performance Excellence (Malcolm Baldridge Award for Quality which is awarded at the state level). He is also an Adjunct Faculty professor at Kirkwood College in Cedar Rapids, Iowa.

Lisa Marie Gaspar, Director of Training, is a veteran Corporate and Small business trainer and designer with over 18 years experience. Her comprehensive scope of expertise is demonstrated in her proven ability to deliver on her client's developmental goals. She has delivered customer service as well as sales and management training programs within the financial, manufacturing, electric utility, insurance and call center industries.

Lisa is well known for her energetic and engaging facilitation style. She practices adult learning techniques and has worked with companies as diverse as JPMorgan Chase, Forum Personnel Agency, ManTech, Fireman's Fund Insurance Company and Southern California Edison.

A University of Phoenix graduate, Lisa earned her Bachelor of Science in Business Management in 1998.

Marcia Wilson, Director of Creative Services for Premier Training Solutions, has over 20 years experience writing, editing, and designing materials for businesses, corporations, and non-profit organizations. Her professional portfolio includes client brochures, marketing materials, seminar and workshop materials, feature articles, newsletters, press releases, technical reports, proposals, and sales letters. She has also worked with organizations and entrepreneurs to compose their Web copy.

Marcia has a Bachelor of Arts degree from Massachusetts College of Art. She holds a Technical Communication Certificate from the University of South Florida and is a member of the National League of American Pen Women.